cb889 FAQ — Everything You Need to Know

cb889 requires a government-issued photo ID — your Indonesian national identity card (KTP) is the most commonly accepted document. You may also be asked to submit a selfie holding your KTP, and proof of your payment method (such as a screenshot of your BCA or BRI mobile banking app showing your account name and number). KYC is mandatory before your first withdrawal and typically completes within 24 hours of document submission.

On the cb889 Login page, click the "Forgot Password" link below the password field. Enter the email address associated with your account and click Submit. You will receive a password reset link in your inbox within a few minutes. Click the link, enter your new password twice to confirm, and save. If you do not receive the email within 10 minutes, check your spam folder or contact our support team at [email protected].

No. cb889 strictly allows one account per person, per household, and per device. Opening duplicate accounts is a violation of our Terms & Conditions and may result in all associated accounts being suspended and balances forfeited. If you believe a duplicate account was created in error — for example, by a family member using the same device — contact our support team immediately to resolve the situation.

To close your account, log in and navigate to Account Settings, then select the account closure option. Alternatively, email [email protected] with the subject line "Account Closure Request" including your registered email address and username. Any verified real-money balance will be returned to your registered payment method before closure. If you are struggling with problem gambling, self-exclusion through our Responsible Gaming tools is a better option than permanent closure.

BCA bank transfers to cb889 are typically credited within 5 to 15 minutes of the transfer being confirmed by your BCA mobile banking app or ATM. During peak hours — particularly on weekday evenings and weekends when BRI Liga 1 and EPL matches are live — processing can occasionally extend to 30 minutes. If your deposit has not been credited after 30 minutes, contact our 24/7 support team with your transfer receipt for manual verification.

cb889 accepts deposits via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), and Bank Permata. For e-wallets, we support OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are processed in Indonesian Rupiah (IDR / Rp). Visa and Mastercard are also accepted for players who prefer card-based deposits.

The minimum deposit on cb889 is Rp 25.000 for e-wallet deposits (OVO, DANA, GoPay, ShopeePay, LinkAja) and Rp 50.000 for local bank transfers (BCA, BRI, BNI, Mandiri, and others). There is no maximum deposit cap, though very large single transfers may trigger an additional verification step in line with our KYC and anti-money-laundering policies.

The minimum withdrawal to a Mandiri account — or any supported Indonesian bank account — is Rp 100.000. Withdrawals to e-wallets such as OVO or DANA have a minimum of Rp 50.000. Your withdrawal destination account name must match the name on your verified cb889 account exactly. cb889 does not charge withdrawal fees; any bank transfer charges imposed by Mandiri or your receiving bank are outside our control.

Standard withdrawals to BRI — and other major Indonesian banks — are processed within 15 minutes to 2 hours once approved by our finance team. The cb889 finance team processes withdrawals around the clock, including weekends and public holidays. During high-traffic periods such as Idul Fitri or major football tournament finals, processing times may extend slightly. E-wallet withdrawals to OVO or GoPay are typically faster, often completing within 10 minutes.

cb889 does not charge any platform-level fees for deposits or withdrawals. However, some Indonesian banks apply interbank transfer fees (typically Rp 6.500 for BI-FAST transfers) when you send funds to our designated account. These charges are levied by your bank, not by cb889. We recommend using same-bank transfers (e.g., BCA to BCA) where possible to avoid interbank fees entirely.

cb889 Sportsbook covers football (including BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, and Champions League), basketball, badminton, volleyball, MotoGP (including the Mandalika circuit round), tennis, boxing, and esports titles such as Mobile Legends MPL and PUBG Mobile. Special markets are available for Timnas Indonesia (the Garuda national team) fixtures, including FIFA World Cup qualifiers and the Piala AFF tournament. We also accept mix parlay (accumulator) bets and voor bola (Asian handicap) wagers on football matches.

All BRI Liga 1 bets on cb889 are settled on the official 90-minute result plus injury time — extra time and penalty shootouts are not included in standard match-winner markets unless explicitly stated. If a match is postponed and not rescheduled within 48 hours, all bets are voided and stakes returned. Bet cancellations for BRI Liga 1 matches must be requested before the listed kick-off time (WIB); in-play bets cannot be cancelled once confirmed.

Yes. cb889 is fully optimized for mobile browsers on both Android and iOS devices — no app download is required. All slot gacor (high-payout slot) titles from Pragmatic Play, Pocket Games Soft, and other studios load directly in your mobile browser at full quality. Simply visit cb889.vip on your phone's browser, log in to your account, and navigate to the Slots section. A stable Wi-Fi or 4G/5G connection is recommended for uninterrupted play.

Yes. cb889's live casino section is powered by Evolution Gaming and features live dealer baccarat, roulette, blackjack, sic bo, and game-show titles such as Crazy Time and Lightning Roulette. Games are streamed in real time from professional studio environments. You can interact with the dealer and other players via live chat. Minimum bet thresholds vary by table — standard baccarat tables start from Rp 10.000 per hand.

RTP varies by game title and provider. Most Pragmatic Play slots on cb889 carry an RTP between 94% and 97%, with popular titles such as Gates of Olympus and Sweet Bonanza typically at 96.5%. Pocket Games Soft titles average around 96–97%. RTPs are set by the game studios and certified by independent testing laboratories — cb889 does not alter RTP settings. You can find the specific RTP for any game in its in-game information or paytable screen.

Yes. OVO is one of cb889's fully supported deposit methods and can be used to fund any game type on the platform, including togel (Indonesia's traditional numbers lottery), slots, live casino, and sports betting. To deposit via OVO, select OVO from the deposit menu, enter the amount in IDR, and follow the on-screen instructions to authorize the payment in your OVO app. The minimum OVO deposit is Rp 25.000.

cb889 offers a welcome deposit bonus to newly registered members on their first qualifying deposit. The current bonus structure, percentage match, and minimum deposit threshold are displayed on the Promotions page of your account after registration. Bonus amounts are credited in IDR and require wagering before withdrawal. We recommend reading the specific bonus terms carefully — including turnover requirements and eligible games — before claiming any promotional offer.

A wagering requirement (also called a turnover requirement) means you must place bets totaling a specified multiple of your bonus amount before any winnings derived from that bonus can be withdrawn. For example, a Rp 100.000 bonus with a 10x wagering requirement means you must place at least Rp 1.000.000 in qualifying bets before requesting a withdrawal of bonus-related winnings. Not all game types contribute equally — slots typically contribute 100%, while table games may contribute at a lower rate. Full details appear in each offer's individual terms.

Yes. cb889 runs a tiered loyalty program that rewards consistent players with cashback rebates, reload bonuses, and dedicated VIP account management at higher tiers. Cashback percentages increase as you progress through the loyalty tiers, and cashback is calculated on net losses over a defined rolling period. VIP members also receive faster withdrawal processing, higher withdrawal limits, and invitations to exclusive seasonal promotions aligned with events such as Idul Fitri, the Champions League final, and the FIFA World Cup.

Game eligibility for bonuses varies by promotion. Most deposit match bonuses apply to slots and live casino games. Togel (Indonesia's traditional numbers lottery) and sabung ayam (traditional rooster-fighting wagering) markets may have reduced wagering contribution rates or be excluded entirely from certain bonus offers. Always check the "Eligible Games" section in the specific promotion's terms before wagering your bonus on these game types to avoid accidental forfeiture.

Bonuses on cb889 may be cancelled or forfeited for several reasons: making a withdrawal before completing the wagering requirement, placing bets on games excluded from the promotion, breaching the maximum stake-per-bet limit while a bonus is active, or violating any other condition listed in the offer's terms. If you believe your bonus was cancelled in error, contact our support team immediately with your account details and they will investigate within 24 hours.

cb889 operates under an international gaming license and uses SSL encryption across all pages and transactions to protect your personal and financial data. All games are supplied by audited, certified studios (Pragmatic Play, Evolution Gaming, Microgaming, Pocket Games Soft, Spribe, and others) whose RNGs are independently tested for fairness. We do not store full payment card numbers on our servers, and all financial data is handled in accordance with our Privacy Policy.

cb889 uses industry-standard 256-bit SSL (TLS) encryption on all connections between your browser and our servers. Sensitive data such as passwords are stored as salted hashes — never in plain text. We do not share your personal information with third parties except where required by our licensing obligations or fraud-prevention partners. For full details on what data we collect and how it is used, please review our Privacy Policy.

The minimum age to register and play on cb889 is 21 years old. This requirement applies to all Indonesian players without exception. Age is verified during the KYC process through your Indonesian national identity card (KTP). Any account found to belong to a person under 21 will be suspended immediately and all deposits returned to the originating payment method. We encourage parents and guardians to use parental control software on shared devices to prevent underage access.

cb889 offers both short-term time-out options (24 hours to 1 month) and long-term self-exclusion (minimum 6 months, with a permanent option). Both tools are accessible from the Responsible Gaming section of your Account Settings. Alternatively, email [email protected] with the subject "Self-Exclusion Request" and our team will activate it within minutes. Once a self-exclusion is active, it cannot be reversed before the minimum period expires — this is intentional to protect players from impulsive reversal decisions.

Deposit limits, loss limits, and session time limits are all configurable from the Responsible Gaming section of your account dashboard. You can set daily, weekly, or monthly deposit caps in IDR. Limit reductions take effect immediately — no waiting period. Limit increases, by contrast, require a 7-day cooling-off period before taking effect, giving you time to reconsider. If gambling is becoming a concern, we strongly encourage you to visit our dedicated Responsible Gaming page for further guidance and support resources.