Your privacy matters to cb889. This Privacy Policy explains exactly what personal data we collect when you use the Platform, why we collect it, how we use and protect it, and what rights you hold over your information.
Summary: cb889 collects only the data necessary to operate a safe, compliant, and high-quality online gambling platform. We do not sell your personal information to third parties. We use industry-standard encryption and access controls to keep your data secure. This policy is written in plain English so you know exactly where you stand.
This Privacy Policy ("Policy") describes how cb889 ("we", "us", "our", or "the Company") collects, processes, stores, and protects the personal information of individuals ("you", "User", "Member") who access or use the cb889 online gambling platform available at https://cb889.vip (the "Platform").
cb889 is an internationally licensed online gambling operator serving English-preference players based primarily in Indonesia. Our Platform offers a full suite of gaming products including sports betting, live casino, slots, togel (Indonesia's traditional numbers lottery), fish shooting, and video poker. The processing of personal data is an unavoidable and regulated part of operating a legitimate, secure gambling platform — it enables us to verify your identity, process payments in Indonesian Rupiah (IDR), prevent fraud, and comply with our licensing obligations.
By registering an Account on the Platform, depositing funds, placing bets, or otherwise engaging with any cb889 Service, you confirm that you have read, understood, and agreed to the data practices described in this Policy. This Policy should be read alongside our Terms & Conditions, which govern your use of the Platform more broadly.
We review and update this Policy periodically. The "Last Updated" date at the top of this document reflects the most recent revision. Continued use of the Platform after any update constitutes acceptance of the revised Policy.
The following terms carry the meanings assigned below wherever they appear in this Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can reasonably identify a living individual, including name, email address, phone number, device identifiers, and financial account details. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, erasure, or transmission. |
| "Controller" | cb889, the entity that determines the purposes and means of processing your Personal Data. |
| "Processor" | Any third party that processes Personal Data on behalf of cb889 under a binding data processing agreement. |
| "KYC" | Know Your Customer — the identity and age verification process required before processing withdrawals or at any other point deemed necessary by cb889. |
| "Cookies" | Small text files placed on your device by the Platform to store session, preference, and analytics data. |
| "Services" | All gambling, gaming, and ancillary services offered through the Platform, including but not limited to slots, live casino, sportsbook, fish shooting, and video poker. |
cb889 collects the following categories of Personal Data, depending on the nature of your interaction with the Platform:
Registration & Account Data
Identity Verification (KYC) Data
Financial & Transaction Data
Technical & Device Data
Communications Data
Responsible Gaming Data
cb889 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, biometric data (beyond liveness checks during KYC), genetic data, or health data — except where strictly necessary for responsible gaming assessments, in which case such data is processed with explicit consent and under strict access controls.
cb889 collects Personal Data through the following channels:
cb889 processes your Personal Data only for the following defined, legitimate purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your cb889 Account; verifying your identity and age (21+); resetting credentials; and managing Account status. |
| Service Delivery | Processing bets, settling outcomes, crediting winnings, and enabling access to all gambling products including slots, sportsbook, live casino, fish shooting, and video poker. |
| Payment Processing | Facilitating IDR deposits via local bank transfers and e-wallets, and disbursing withdrawal funds to verified payment methods. |
| KYC & AML Compliance | Meeting identity verification and anti-money laundering obligations required by our international gaming license. |
| Fraud & Security | Detecting, investigating, and preventing fraudulent activity, bonus abuse, multi-accounting, and unauthorized access. |
| Responsible Gaming | Enforcing deposit limits, self-exclusion elections, and session controls; identifying and responding to signs of problem gambling behavior. |
| Customer Support | Resolving disputes, answering queries, and maintaining records of support interactions for quality assurance. |
| Marketing & Promotions | Sending promotional offers, bonus notifications, and platform updates to Members who have not opted out of marketing communications. This includes seasonal promotions tied to events such as Idul Fitri, Ramadhan, and Chinese New Year (Imlek). |
| Analytics & Improvement | Analyzing aggregated usage patterns to improve Platform performance, game selection, and user experience. |
| Legal Compliance | Responding to lawful requests from licensing authorities, law enforcement, or arbitration bodies as required under applicable law. |
cb889 processes your Personal Data on one or more of the following legal grounds:
cb889 does not sell, rent, or trade your Personal Data to any third party for commercial purposes. We share Personal Data only in the circumstances described below, and only to the extent strictly necessary:
All third-party Processors engaged by cb889 are contractually bound to process your data only on our documented instructions, to maintain appropriate technical and organizational security measures, and to delete or return your data upon termination of the service relationship.
cb889 retains Personal Data for as long as necessary to fulfil the purposes described in this Policy, and in any case for the minimum periods required by our international gaming license and applicable AML regulations. The following general retention schedule applies:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of Account plus 5 years following Account closure. |
| KYC identity documents | Duration of Account plus 5 years following Account closure, or longer if required by licensing authority. |
| Financial transaction records | 7 years from the date of the transaction, in line with standard AML record-keeping requirements. |
| Betting and game session records | 5 years from the date of each session, for audit, dispute resolution, and responsible gaming monitoring purposes. |
| Customer support communications | 3 years from the date of the final communication in each support thread. |
| Marketing consent records | Until consent is withdrawn, plus 2 years thereafter as evidence of the consent status. |
| Technical and device logs | 90 days on active servers; archived for up to 2 years for security investigation purposes. |
| Self-exclusion records | Permanently, to prevent circumvention of self-exclusion elections by re-registration. |
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized in accordance with cb889's internal data lifecycle procedures. Anonymized, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.
cb889 implements a layered, defense-in-depth security architecture to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. Our primary technical and organizational controls include:
Despite these measures, no internet-based data transmission or storage system can be guaranteed to be 100% secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, cb889 will notify affected Members as soon as practicable and will take immediate steps to contain and remediate the breach.
You can help protect your Account by choosing a strong, unique password, enabling 2FA, and logging out of the Platform whenever you use a shared or public device. Never share your login credentials with another person.
cb889 uses cookies and similar first-party tracking technologies to operate the Platform efficiently and improve your experience. We do not deploy third-party advertising trackers or cross-site behavioral profiling cookies. The following cookie categories are in use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, CSRF security tokens, and language/currency preferences. The Platform cannot function without these cookies. | Session / up to 30 days |
| Functional | Remember your preferred game lobby view, notification settings, and responsible gaming dashboard configuration between sessions. | Up to 12 months |
| Analytics | First-party performance analytics that measure page load times, navigation paths, and feature adoption — used solely to improve the Platform. Data is aggregated and not linked to your identity. | Up to 24 months |
| Security | Device fingerprinting tokens used to detect anomalous login attempts and multi-account activity from the same device. | Up to 12 months |
You can control or delete cookies through your browser settings. Disabling strictly necessary cookies will prevent you from logging into the Platform. Disabling functional or analytics cookies will not prevent access but may degrade your experience.
cb889 respects your rights over your Personal Data. Depending on applicable law, you may be entitled to exercise the following rights by contacting us at [email protected]:
We will respond to all verified data rights requests within 30 calendar days of receipt. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reasons for it within the initial 30-day period. We may need to verify your identity before processing a data rights request.
To exercise any of the rights listed above, please send a written request to [email protected] with the subject line "Data Rights Request — [Your Username]". Include a brief description of the right you wish to exercise and any relevant details to help us locate your records.
The cb889 Platform is strictly an adults-only service. You must be 21 years of age or older to register an Account or participate in any gambling activity on the Platform. cb889 does not knowingly collect or process Personal Data from individuals under the age of 21.
If you are a parent or guardian and you believe that a minor under your care has registered an Account or provided Personal Data to cb889 without your consent, please contact us immediately at [email protected]. We will take immediate steps to verify the matter, suspend the Account pending investigation, delete any Personal Data collected from the minor, and refund any deposits made from the Account to the payment method of origin.
It is the responsibility of all Account holders to ensure that their login credentials are not accessible to minors sharing the same household or device.
cb889 is an internationally licensed operator and some of our Processors — including KYC verification services and game software providers — may be located outside Indonesia. Where Personal Data is transferred to a jurisdiction that does not provide an equivalent level of data protection, cb889 implements appropriate safeguards to protect your data, including:
By using the Platform, you acknowledge that your Personal Data may be transferred to and processed in jurisdictions outside Indonesia in the manner described above.
cb889 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. Where changes are material, we will notify you by displaying a prominent notice on the Platform or by sending an email to the address registered to your Account, no less than 7 days before the changes take effect.
The updated Policy will be posted at https://cb889.vip/privacy-policy, and the "Last Updated" date at the top of this document will be revised accordingly. Your continued use of the Platform after the effective date of any change constitutes your acceptance of the updated Policy. If you do not agree with any changes, you must cease using the Platform and request Account closure as described in our Terms & Conditions.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the cb889 Data Protection team using the details below:
cb889 Data Protection & Privacy Team
Email: [email protected]
Subject line for privacy queries: "Privacy Policy Inquiry — [Your Username]"
Response time: within 5 business days for general inquiries; within 30 calendar days for formal data rights requests
Support language: English and Indonesian (Bahasa Indonesia)
Operating hours: 24 hours a day, 7 days a week
Time zone: Western Indonesia Time (WIB, UTC+7)
If you are unsatisfied with our response to a data rights request or privacy complaint, you may escalate the matter to the arbitration process described in the Terms & Conditions, Clause 14. cb889 is committed to resolving all privacy matters fairly and transparently.
Six ways cb889 demonstrates genuine respect for your personal data and digital privacy
Every page of the cb889 Platform — from registration to the cashier to the game lobby — is served exclusively over HTTPS with 256-bit SSL/TLS encryption. Your data is protected in transit at all times.
cb889 does not sell, rent, or trade your Personal Data to third parties for commercial or advertising purposes. Your information is shared only where strictly necessary to deliver the Services or comply with legal obligations.
Identity documents submitted during KYC verification are encrypted at rest, stored in isolated data environments, and processed only by licensed verification partners under binding data processing agreements.
Access, rectify, erase, or port your Personal Data at any time by contacting our support team. We respond to all verified data rights requests within 30 calendar days and never charge a fee for exercising your rights.
cb889 retains each category of Personal Data only for the minimum period required by our gaming license and applicable regulations. Once the retention window closes, data is securely deleted or irreversibly anonymized.
We use only first-party cookies necessary for Platform operation, functionality, and internal analytics. No third-party advertising trackers or cross-site behavioral profiling cookies are deployed on any page of the Platform.
Now that you understand how cb889 handles your data, you can explore our full range of games and betting markets — knowing your privacy and personal information are protected to the highest standard.